Saturday 29 March 2008

After the sales pitch - the debrief

It is essential that you follow up after a sales pitch even if you have won.

Winning or losing is simply an outcome of a complicated decision making process that you want to understand in its entirety. By having a debrief it allows you to get inside the heads of the prospective client and understand more about what is driving them and their decision making process

Here are a few questions to consider:

  • What did you like/dislike about our written submission?
  • What did you like/dislike about our presentation
  • What did you like/dislike about the way we handled the entire pitch?
  • Do you think that we understand your business and the problems you are facing?
  • What were the key factors in deciding who you would use?
  • Who else was pitching and why did you select them to pitch?
  • Having completed the pitching process, is there any other way that you might have considered doing it?
  • Would you consider asking us to pitch for other projects?
  • If yes, what projects are forthcoming?
There are more but the point that I am trying to make is that you carry out a formal debrief.

Done well it will build up the relationship with the prospective client and may even open doors for more projects.

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